“You did an amazing job to set up the visioning work! People appreciated your leadership”
About me
Born in China and based in the San Francisco Bay Area, I design products that connect human needs with thoughtful technology and meaningful business impact.
Outside of work, I love dancing, decorating my home, trying new foods, and exploring the world. These experiences keep me curious about people and open to new perspectives.
Let’s talkJourney
- 2016 — 2021
Product Design Design Sprint Leader
- 2016 — 2017
Enterprise Tools
- 2017 — 2018
Keep
- 2020 — 2021
Gmail and Chat
- 2020 — 2021
Google Assistant
- 2021 — 2022
Robinhood
Senior staff designer
- 2022 — present
Uber
Lead product designer
Projects
From vision to impact
Uber Earner
Engagement Progression

Progression
Loyalty
Programs
2025–2026
The program helped earners unlock greater value, feel recognized for providing high-quality service, and see a clear path to advancing to higher tiers.
Case Study
Progression
Profile Hub
2023–2024
A trusted one-stop destination where Earners can monitor their service quality, understand platform standing, take action to improve, and celebrate their achievements.
Case StudyRobinhood
Customer Care Onboarding


Customer Care
2021–2022
The GameStop surge exposed a slow, fragmented support experience, putting customer trust at risk. I led a vision to help customers resolve issues more efficiently, and balance automation with the judgement of human agent to improve resolution rates.
Case StudyGoogle Assistant
Household Communication
Google Workspace
Gmail · Chat · Keep
How I Design
Over the last decade, other than evolving designs, I also evolve how I design.
Agentic SprintAgentic SprintAgentic Sprint
2025–2026
I created Agentic Sprint, an AI-native workflow that brings together a team of specialized agents to synthesize insights, find evidence, explore ideas, converge on solutions, and build in code. Human judgment guides the process at the right moments, helping cross-functional teams build truly valuable products.






Design Sprint
2016–2025
When building was expensive, I used Design Sprints to help teams navigate ambiguity and align on directions they felt confident building. This work spanned 18 products across marketplaces, finance, communications, mergers and acquisitions, and more—with 300+ cross-functional participants.
AI Gallery
My creative AI experiments to learn emerging capabilities and interaction models using AI tools.
Testimonial
Here's what people say about me





























